Terms of service

These terms and conditions govern the use of the Golava service and subscriptions to it. Golava publishes estimates of the probability of sports match results – currently football and ice hockey – on the website golava.eu and in the portal platform.golava.eu (the “service”).

The service is provided by RESSE s. r. o., Company ID (IČO) 55 720 510, Tax ID (DIČ) 2122085394, VAT ID SK2122085394, with its registered office at Zemianske Podhradie 51, 913 07 Zemianske Podhradie, Slovak Republic, registered in the Commercial Register of the District Court Trenčín, Section Sro, Insert No. 45867/R (“we” or the “operator”). Contact: e-mail golava@golava.eu, telephone +421 918 505 133.

We conclude the contract electronically. The Slovak version of these terms is binding; the other language versions are translations intended to aid understanding.

If you are a consumer, you also have the rights granted to you by law, in particular Slovak Act No. 108/2024 Coll. on Consumer Protection and the Slovak Civil Code. These terms do not limit your statutory rights.

Golava is an information service. For each match it covers, it shows the outcome probabilities (in football a home win, a draw and an away win; in hockey the winner including overtime and shootout, and the result after 60 minutes), the most likely score and brief reasons.

Golava is not a bookmaker and does not accept bets. We do not act as an intermediary for bets, we do not recommend specific bookmakers and we have no partnerships with them.

Predictions are estimates, not betting advice or financial advice. The decisions you make on the basis of them are your own.

We do not guarantee results. Probability is not certainty, and past accuracy is no guarantee of future results. More in the section Responsible gambling.

We obtain match data from external providers. It may be delayed or incomplete; we correct errors as soon as we become aware of them.

The service is only for persons over 18 years of age. When registering, you expressly confirm that you are at least 18 years old and agree to these terms. If we find that you are not 18, we will close the account.

You need an account to use the portal. When registering, you provide your e-mail address, first name and surname, and password, and optionally a partner code. The information must be true.

The contract for the use of the service is concluded when you complete registration. A paid subscription is created only when you order a paid plan.

The account is personal. Do not share your login details with anyone. If you suspect that someone has misused them, change your password and write to us.

We offer two plans. Their content is described in the price list on golava.eu.

• Pre-match: €14.99 per month or €149 per year.
• Live: €29.99 per month or €299 per year.

Prices are final and include VAT.

The subscription can only be ordered by customers with a billing address in the European Union. If the billing address or the payment card is from a country outside the EU, we cancel the subscription immediately and refund the amount paid. You can use the free part of the service from anywhere.

Free access at launch. We may make access to the predictions available for a limited time even without a subscription, for example when the service is launched. We may end such free access; we will notify you of this in advance by e-mail. A paid subscription is never created without your order.

Before you submit an order, you will see the plan, the price, the period, the payment method and the terms of automatic renewal. You confirm the order with a button that clearly indicates an obligation to pay. Once the order is complete, we will confirm it by an e-mail sent by our payment partner Stripe. You can also find tax documents in your account settings. These terms are always available on golava.eu, and we will send them to you by e-mail on request.

You pay by payment card through the Stripe payment gateway. You enter your card details directly with Stripe; we neither see nor store them. When ordering, you also provide a billing name and address, which we need for the tax document and for the correct application of VAT.

The price list is in euros. If you pay with a card from a country with a different currency, Stripe may show and charge the price in the local currency; the amount you see when ordering is binding. The conversion is provided by Stripe and its cost is already included in that amount.

If the payment for the next period cannot be collected, Stripe will retry it and we will keep your access for a further 2 days from the failed payment. If the payment still does not go through, we will suspend access to paid features until you pay it or change the payment method in your account settings.

A new customer can try a paid plan free of charge for 7 days. You enter a payment card when ordering; you pay nothing during the trial period. The trial period can be used once per person – it is not granted after a previous subscription or after a free period from a code (free months or free access forever). We identify a person by their e-mail address and payment card, even if they have more than one account; if the person has already used the trial period, the paid subscription starts immediately.

If you cancel the subscription during the trial period, you pay nothing.

If you do not cancel the subscription during the trial period, a paid subscription for the chosen plan and period begins when it ends (7 days after the order) and we collect the first payment.

The subscription renews automatically for the same period each time (a month or a year) until you cancel it. We charge the price for the next period at its start.

You can cancel the subscription at any time in your account settings (the Stripe customer portal) or by e-mail to golava@golava.eu. Cancellation takes effect at the end of the period already paid for; until then you have full access. We do not refund money for a period that has already begun, except where the law entitles you to a refund (for example on withdrawal from the contract or for a defective service).

If we wanted to change the price, we would notify you by e-mail at least 30 days in advance. The new price applies only from the following period. If you do not agree with it, you can cancel the subscription with effect from the end of the current period.

You can change your plan in your account settings. An upgrade to a higher plan takes effect immediately and you pay only the proportionate part of the price difference for the rest of the period. A downgrade to a lower plan or a switch from annual to monthly payment takes effect from the start of the next period. You will see the amount before you confirm the change.

If we discontinued the service as a whole, we would notify you at least 30 days in advance and refund the proportionate part of the price for the unused paid period.

As a consumer, you may withdraw from a contract concluded at a distance without giving any reason within 14 days of its conclusion. For a paid subscription, the period runs from the day you order the paid plan.

Send us your withdrawal by e-mail to golava@golava.eu or by letter to the address of our registered office. The deadline is met if you send the withdrawal before it expires. You may use the model form in clause 7.6.

Immediate start of performance. An order means that you receive paid access immediately – first during the free 7-day trial period. When you order, we will therefore ask for your express consent to the start of the supply of digital content before the 14-day period expires and for your acknowledgement that you have been informed that you thereby lose the right of withdrawal; without this consent, the order cannot be completed. However, you can cancel the subscription during the trial period without any payment and later at any time with effect from the end of the paid period (clause 6).

If the rules on the provision of services apply to any part of the service, on withdrawal you pay only the proportionate part of the price for the period up to the day on which you notified us of the withdrawal.

We will refund your money within 14 days of the day on which we receive your withdrawal, using the same payment method you used, unless we agree otherwise. You do not pay any fees for the refund.

Model withdrawal form (complete and send it only if you wish to withdraw from the contract):

• To: RESSE s. r. o., Zemianske Podhradie 51, 913 07 Zemianske Podhradie, e-mail golava@golava.eu.
• I hereby give notice that I withdraw from the contract for the subscription to the Golava service.
• Date on which the paid plan was ordered:
• First name, surname and the e-mail address linked to the account:
• Date and signature (signature only if on paper):

When registering or via a partner’s link, you can enter a partner code. A code may give a discount on the subscription price, several months free of charge without entering a payment card, or free access for a specified period. You will see the specific benefit and its duration when you redeem the code.

One code applies per person, even if the person has more than one account; the code you redeemed first is the one that applies. A code may have limited validity or a limited number of uses. Codes cannot be exchanged for money and cannot be combined unless stated otherwise for the code.

When the free period from a code ends, a paid subscription does not start automatically; it is created only if you order it yourself. The free period from a code replaces the 7-day trial period.

The partner from whom you received the code is not our representative and cannot agree anything on our behalf. The partner may receive a commission from us for the referral.

If a code is misused (for example by creating additional accounts to obtain the benefit repeatedly), we may refuse or cancel the benefit.

Use the service only for your own personal purposes. In particular, you may not:

• download or copy the content of the portal in bulk, for example using bots or scripts,
• resell the content of the portal or publish it on a larger scale,
• share your account with other persons,
• circumvent technical protection measures, test for vulnerabilities without our consent or place an excessive load on our servers,
• use the service in breach of the law.

If you break the rules, we may warn you, restrict your access or close your account. In the event of a serious breach, we may do so without prior warning. If we close your account or restrict your access through no fault of yours, we will refund the proportionate part of the price for the unused paid period.

The predictions, texts, design and the Golava brand are protected by law. For as long as you have access, we grant you a non-exclusive and non-transferable licence to view the content for your own purposes. Short quotations with the source acknowledged are fine.

Predictions are estimates of probability. We are not liable for match results or for decisions you make on the basis of the predictions, including bets and their outcome.

We strive to keep the service running continuously. However, we cannot rule out short outages during maintenance or in the event of a fault.

We are liable under the law for damage we cause by breaching our obligations. We do not limit our liability towards consumers beyond what the law permits.

If the service does not work as it should, submit a complaint by e-mail to golava@golava.eu or by telephone at +421 918 505 133; describe what is not working and state the e-mail address of your account. We will confirm receipt of the complaint by e-mail and handle it without undue delay, within 30 days of its submission at the latest. We will send you a written record of how it was handled.

We are responsible for the conformity of the service with the contract for the entire duration of the subscription and provide the updates necessary for this. If the service is not in conformity with the contract, you have the right to have us bring it into conformity. If this is not possible, we do not do so within a reasonable time or the lack of conformity is serious, you have the right to a reasonable price reduction or you may terminate the contract, and we will refund the proportionate part of the price for the period during which the service was not in conformity with the contract.

We may change these terms, for example when the service, prices or the law change. We will notify you of the change by e-mail and publish it on this page at least 30 days before it takes effect.

If you do not agree with the change, you may cancel the subscription free of charge up to the day the change takes effect. The change does not affect a period that has already been paid for. If a change to the service would substantially impair your access to it, you may terminate the contract free of charge within 30 days of the notice of the change or of the change being made, whichever is later, and we will refund the proportionate part of the price for the unused period.

If you are not satisfied with something, please write to us first at golava@golava.eu. We resolve most matters by agreement.

If you are a consumer and we reject your request for redress or do not reply to it within 30 days of its dispatch, you may file a request for alternative dispute resolution under Slovak Act No. 391/2015 Coll. The competent body is Slovenská obchodná inšpekcia (Slovak Trade Inspection, www.soi.sk (opens in a new window)) or another body entered in the list kept by Ministerstvo hospodárstva SR (Ministry of Economy of the Slovak Republic, www.mhsr.sk (opens in a new window)). You may file the request within one year of the day on which we rejected your request or failed to reply to it.

The European online dispute resolution platform (ODR) ceased operating on 20 July 2025. If you live in another EU state, the European Consumer Centre in your country can also help you.

Compliance with consumer protection law is supervised by Slovenská obchodná inšpekcia (Slovak Trade Inspection), Inšpektorát SOI pre Trenčiansky kraj (SOI Inspectorate for the Trenčín Region), Hurbanova 59, 911 01 Trenčín.

The contract is governed by the law of the Slovak Republic. If you are a consumer habitually resident in another EU state, you do not lose the protection afforded to you by the mandatory provisions of the law of your state, nor the right to bring proceedings before the courts of your place of residence.

If any provision of these terms is invalid, the remaining provisions continue to apply.

The current version of the terms is always available on golava.eu. We will send you previous versions on request.

How we process personal data is described on the Privacy policy page.

These terms are valid and effective from 19 October 2026.